Frequently Asked Questions

Mix Assistant FAQ

Q: When I use Neutron and Relay for features like Masking Meter, Visual Mixer, and Mix Assistant the track names in my DAW aren’t pulled into the plugin? A: The track naming feature in Neutron and Relay is spe...

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Why won't Visual Mixer install when I click on it in Product Portal?

This is a known issue where the Visual Mixer plug-in displays in Product Portal for your account as if you have installed a trial or purchased of Neutron 3. Visual Mixer stand-alone installation and detection i...

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Why is Vinyl not showing up in Logic Pro X?

If you have installed Vinyl and it isn't showing in your plug-ins list in Logic Pro, please try the following steps to clear Logic’s plug-in cache: 1) Navigate to your desktop, and in the top menu bar here, ...

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How do I download my product?

When you first purchase a product, download links will be provided in your email confirmation along with your serial numbers. You can also use our Product Portal application available here. After entering your ...

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How do I authorize my product?

iZotope products support four methods of authorization: Online, iLok, Challenge/Response (Offline), and our iZotope Product Portal application. The method that will be best for you is based on your preferences ...

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