Unfortunately, we are experiencing some temporary issues with the My Account section. We're working on a solution to get everything back up and running as quickly as possible! We apologize for the inconvenience!
My VocalSynth 2 cannot be activated
This issue has been fixed in the version 2.6.1. Please open Product Portal and update VocalSynth2 to the latest version. VocalSynth 2 will no longer ask for activation when opening it in a DAW.
I cannot change my password in my iZotope account
Please reset your password on the login screen as explained in this article: https://support.izotope.com/hc/en-us/articles/13443365789469
Can I merge my Native Instruments and iZotope accounts?
At the moment, it's not possible to merge NI and iZo accounts. Please find more info here: https://support.izotope.com/hc/en-us/articles/13437934893597
I can't see my serial numbers in My Account
We're working on this with high priority and will update you as soon as we can!
In the meantime, if you can't find your serial in your My Account section, please search your email mailbox for the fulfillment email for the product purchase. It also shows the serial number.
I am missing offers on the My Loyalty Offers Page
The number indicator of how many offers should be shown is not functioning properly, however the offers shown to you are correct. You also may see some listed more than once incorrectly. We’re working on this with high priority and will update you as soon as possible!
My Purchase History is empty or incomplete
We're working on this with high priority and will update you as soon as possible!