How can I cancel my subscription?
You can cancel your subscription via the steps in this article.
What happens if I cancel my subscription?
Upon cancellation, your license and other benefits will continue until the end of your billing cycle (month). Then, your serial number will be disabled and your product will revert to demo mode.
Why can't I subscribe? (checkout issues)
If you're having trouble checking out, please see our checkout issues article.
Can I still buy the plugin outright to get a license?
You can buy any of our existing products separately if you wish. However, the added benefits of the subscription are exclusive to the subscription.
How can I use this on multiple computers?
You can see our steps and policy for multiple computers in this article.
Is there a student/EDU discount?
At this time, we don't offer an EDU discount for subscriptions. You can see available EDU offerings in our Academic Store.
One of my Plugin payments was declined. What do I do?
You can manage your payment method and status within your order confirmation email. This will be an email from "firstname.lastname@example.org" on which has a link "Click Here top access your subscription account". Use to head to the Billing status page and make the payment method change.
I already own one of the products available for subscription, do I get a discount if I want to subscribe?
The subscription price is fixed with no discounts, if you've recently purchased a piece of that, reach out to customer care to see what we can do for you!