Thanks for being an iZotope customer! While checkout issues are uncommon, below are some common issues and their respective solutions when purchasing iZotope software:
When I try to checkout, it returns me to my Loyalty Offers page.
This is likely an uncommon web browser issue. To resolve this, clear your Cookies and Cache of your web browser and then re-attempt your purchase.
I can't see any Loyalty Offers listed in my account.
This is likely due to new versions of Firefox when set to its "Strict" privacy setting. In order to view and use your personalized upgrade offers in your account, we'd recommend whitelisting iZotope.com in your browser.
You can do this by opening Firefox and head to Preferences (gear symbol at the top right), then click "Manage Exceptions" and add iZotope.com to the list here.
I just purchased iZotope software, but don't see anything in my account or Product Portal.
This can happen when paying with PayPal, please check your PayPal email inbox for your licenses and instructions on getting up and running.
How do I purchase without VAT?
You can purchase form the iZotope with your VAT exemption number via the instructions in this article.
My Payment has been refused or cancelled
In case our payment provider Stripe refuses to accept your payment, there is nothing we can do manually in order to validate your payment.
Before you try again, please check if your order and / or credit card meet the following criteria:
- The card holder's name is entered correctly in the order form.
- The billing address data is matching the data on the card.
- You set a 3-D security code for your VISA or MasterCard.
- You are not using any proxy services.
In case you're still not able to pay via credit card, consider setting up a PayPal account – it's an easy to use, free and secure payment method: http://www.paypal.com
I Have not Received a Confirmation from my Webshop Order
Some e-mail services incorrectly flag automated messages from our servers as spam. If you don´t receive a confirmation email after your order, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address. In this case, please contact our Purchasing Support team for further assistance.