After purchasing and installing iZotope products, there are occasional errors you may run into. Here are some common authorization issues and how to resolve them!
Invalid Serial Error...
The most common reason this occurs is if you accidentally add a space to the beginning or end of your serial number when entering it into the authorizer window. To be sure, please click on the end of your serial number after it has been entered into the authorization window and press the delete key a few times to remove any unwanted spaces.
If you're trying to authorize an Exponential Audio product, head here.
No purchase matched this authorization request / You have no remaining Challenge/Response codes remaining...
Our software has a 5-time authorization limit, when this is reached, this is the error received. The best course of action is to contact us to allow more authorization attempts.
Contact Customer Care and we'll get back to you as soon as possible!
This serial is in use by another account...
This error occurs if the email address in the authorization window does not match the email address associated with the account. Be sure to check your iZotope account for the correct email address: https://www.izotope.com/en/account/purchase-history.html
This serial number belongs to a different application...
If you get this error, be sure you're attempting to authorize the right product with the right serial. You can see what product your serial is based on how it begins. SN-[Product]-....
Eg. RX 7 Elements begins with SN-RX7ELE.
You can see your products and their associated serial numbers on your account: https://www.izotope.com/en/account/purchase-history.html
iLok authorization is not available for this product...
Some of our products, like Vinyl, don't allow iLok authorization. Please authorize with your serial number on your computer.
If your product does allow iLok authorization and you still receive this error. Please open iLok License Manager and find your license under the "available" tab. You can drag it to your iLok USB icon from here, if you don't have a physical iLok USB, iLok authorization will not work.
For additional iLok authorization troubleshooting, you can head to the iLok authorization article.
Unable to connect to the license server...
If you're seeing this error with our current product line, it's likely due to a Firewall or Antivirus blocking the outgoing signal. Please check any relevant software you have for the quarantined files or connections.
If you're seeing this with a very old legacy product, please use Offline Authorization as these servers are no longer active!