If you're having trouble seeing your products in Product Portal, the steps below should resolve the issue:
- Close Product Portal
- Locate Product Portal's launcher in your Applications folder / Start menu
- Launch Product Portal and hold down the SHIFT key
- This should prompt you to log in again and should have resolved the blank issue.
If the issue persists, follow the steps below:
Mac
- Close Product Portal
- Launch a Finder window
- In the Menu Bar, click 'Go' and 'Go to Folder'
- Enter "~/Library/Application Support/iZotope/ProductPortal_cookies"
- Remove all files and folders
- Try re-launching Product Portal
Windows:
- Close Product Portal
- Open the Windows Start menu (at the bottom left) and type Run
- Open the Run application and type "appdata" into the window and press Run
- Enter "%APPDATA%\iZotope\ProductPortal_cookies"
- Remove all files and folders
- Try re-launching Product Portal