Background
Up until now, customers have used their iZotope username and password to sign in to their iZotope account, and their Native ID to sign in to their NI account. Now that iZotope is part of Native Instruments, we’re taking steps to reduce the number of logins across our websites, accounts, and product installation tools.
For customers that use the same email address across both accounts, we have now begun an auto-migration process to unify credentials to Native ID. This article will help you understand what’s changed and what hasn’t. (Note: If you’re reading this article and haven’t been auto-migrated yet, you can learn more about the overall process here.)
What’s new for you
Now that your account has been unified, Native ID will be your login across iZotope and NI. This means fewer logins to deal with, better support for password managers, and a streamlined experience overall.
This consolidation of logins only affects how you sign in to your iZotope account, not the contents of your account. You’ll always have access to your iZotope account information and history.
Lastly, this change paves the way for helpful future improvements, like a better presentation of your loyalty offers on the iZotope website, and the ability to use Native Access for managing your iZotope and Native Instruments products all in one place. Stay tuned for more updates on this!
FAQ
Has my iZotope account information gone away?
No. We’ve only changed the way you sign in – everything else about your account, like product history and loyalty deals, has stayed the same. Instead of your former iZotope account login, you’ll use your new Native ID to sign into iZotope.com and Product Portal.
What email and password do I use to log in?
Please use your Native ID password to log in. (If you've forgotten your Native ID password, you can reset it.)
If you had multiple iZotope accounts that you’d like to now merge, you can contact Customer Care for assistance.
Will how I authorize my iZotope products change?
You can still use Product Portal, iLok, and iZotope product serial numbers in-product to activate your iZotope products.
One exciting future outcome of our work to unify across NI and iZotope is that you will soon be able to use Native Access to install and activate your iZotope products, right alongside any NI products you may own. Stay tuned for more details on when these changes will roll out.
How do I sign in to Product Portal now that I use Native ID?
Click the blue Take me to Native ID login at the bottom of the Product Portal sign-in window (you may have to scroll down), then use your new Native ID to sign in as you regularly would.
Is my personal data now shared across all companies under the Native Instruments group?
Some of your personal data may be shared within the Native Instruments group as reasonably necessary and in accordance with applicable data protection laws. Your personal data and privacy are very important to us. Please refer to our privacy policy for more information.